The selling of any product/service/Goods directly effect upon customer demand but the relationship plays an important role for maximizing your sale. A good relationship with your customer may break the rate of product selling irrespective of Market Demand. Service are generally returns more revenue value than goods. So better service for a cusomer may increase your rate of distribution of service.
How ever this is an very important for all business rather than local business. The Top online store Like Amazon.in, Flipkart.in, Snapdeal.com, Naptool.com all stores get varriation in customer as they provide service to their customer. A customer order an item first time with following their relatives or faithfull people. For second order depending upon the service provider's previous satisfaction.
Steps To Maintain Good Relationship:
Step1: Be Honest: honesty is the best policy as we already known. Talk with your customer about demand. Serve them immediatelly as possible. Don't talk for a long time. Since you may miss another one at same time. Check all the goods or service provided are well mentained or not. That may comes in return if it have a fault. If you dont accept it again it is loss of one customer forever.
Step2: Punctual: You must open your shop earlier than a customer demand as you gain in your local experience. Suppose a shop open in every morning at 6:00 am. The customers comes 5:45am. It is a chance of loss of customer. It must stay opened for long in a day to evening 8:00 pm or later as demand.
Step3: Offer Discount: Offering discount provide high value of customer return with existing or new customers. If you got comission of 5% on each product selling with 5 customers. Your profit return is 5*5= 25. If you provide discount of 2% off on your profit and got 10 customer then 3*10=30 profit will earned from a discount programme.
Step4: Dont discuss Personal: You must discuss about the demand and previous service. Dont discuss personal , it may not all accept formally.
Step6: Maintain Good Guesture: As in formal communication it is an important fact to maintaining good guesture.
post your comment to continue...
